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Messenger
Install and secure website chat, recover visitor conversations, and hand off to teammates.
Install the TidyAnswer MessengerAdd the website chat launcher and verify that it loads from an allowed origin.Customize Messenger appearance and greetingSet the support brand, launcher label, greeting, email capture, privacy notice, and response expectation.Secure Messenger visitor identity with JWTPrevent visitors from impersonating other signed-in users in a trusted application.Pass safe Messenger metadata and tagsAttach routing context without leaking secrets or unbounded customer data.Use Help Center search and Tidy AI in MessengerLet visitors browse articles or receive grounded answers with citations before starting a conversation.Recover visitor conversation historyRestore the current visitor's conversations across reloads without exposing other visitors' history.Troubleshoot Messenger loading or identityDiagnose a missing launcher, blocked origin, duplicate install, or identity-token failure.