TidyAnswer Help Center

Recover visitor conversation history

Restore the current visitor's conversations across reloads without exposing other visitors' history.

Steps

  1. Use a stable visitor ID and, for signed-in users, the backend-issued identity JWT.
  2. Initialize the Messenger once per page session.
  3. Allow the SDK to recover the visitor-owned conversation reference and summaries.
  4. On sign-out, clear application identity state and initialize the next visitor separately.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.