Customize Messenger appearance and greeting
Set the support brand, launcher label, greeting, email capture, privacy notice, and response expectation.
Steps
- Open Messenger settings and review the current preview.
- Choose the brand name, approved color, logo, launcher label, and greeting.
- Set email capture to optional, required, or disabled based on the support workflow.
- Add an accurate privacy notice and reply-time expectation, save, and retest on the website.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.