TidyAnswer Help Center

Troubleshoot Messenger loading or identity

Diagnose a missing launcher, blocked origin, duplicate install, or identity-token failure.

Steps

  1. Confirm the script URL loads and appears only once in the rendered page.
  2. Check that the exact site origin is allowed and Messenger is enabled.
  3. For signed-in identity, verify issuer, audience, visitor ID, expiry, and server-side signing.
  4. Retest in a clean session and capture the public installation check or safe error code.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.