TidyAnswer Help Center

Verify the sender domain and outbound delivery

Confirm that TidyAnswer can send trustworthy replies from your support identity.

Steps

  1. Open the sender-domain status in Email settings.
  2. Add or approve the required domain records through your domain administrator.
  3. Refresh readiness until sender and outbound status are ready.
  4. Send a test reply to a mailbox outside your organization and inspect the visible result.

Troubleshooting

  • DNS changes can take time to propagate. Do not repeatedly replace correct records while they are pending.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.