Use saved replies and support procedures
Answer repeated questions consistently while keeping the final reply human-reviewed.
Steps
- Search saved replies from the conversation composer.
- Choose the reply whose scope matches the customer request.
- Review variables, links, policy statements, and tone before sending.
- Edit the draft for the customer context, then send on the active channel.
Troubleshooting
- If a saved reply is missing, confirm its visibility and tags in Knowledge settings.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.