TidyAnswer Help Center

Troubleshoot WhatsApp delivery and setup

Use provider-safe diagnostics for authentication, rate limits, policy, media, and recipient failures.

Steps

  1. Confirm that the intended connection is selected and active.
  2. Review business profile, template, 24-hour-window, and channel readiness.
  3. Open the failed message and follow its safe error action.
  4. Retry only when allowed, using the same idempotency key for the original uncertain mutation.

Important notes

  • Never send Meta access tokens, app secrets, webhook payloads, WABA IDs, phone-number IDs, or raw provider errors to an ordinary support thread.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.