TidyAnswer Help Center

Troubleshoot SMS delivery

Identify registration, consent, balance, media, destination, or carrier failures without duplicating messages.

Steps

  1. Open the failed message and read its provider-safe delivery issue and suggested action.
  2. Check line registration, SMS consent, quiet hours, wallet balance, and destination eligibility.
  3. Correct the blocking condition.
  4. Retry with the same idempotency key when the product instructs you to retry the original send.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.