TidyAnswer Help Center

Troubleshoot missing or weak AI answers

Improve results when Tidy AI finds no answer, cites the wrong content, or requests a human too often.

Steps

  1. Confirm that the relevant article is published in the correct Help Center and locale.
  2. Rewrite the article to answer one customer question directly and add accurate terminology.
  3. Archive conflicting or obsolete content and repair related links.
  4. Republish Nimbus, then retest representative and adversarial questions.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.