TidyAnswer Help Center

Troubleshoot inbound or outbound email

Diagnose messages that do not arrive, thread, or deliver as expected.

Steps

  1. Check Email channel connection, inbound verification, sender domain, and outbound readiness.
  2. Search Inbox with all restrictive filters cleared and review external-context indicators.
  3. For a failed reply, open the delivery issue and correct the documented action.
  4. Collect the public conversation or message reference and timestamps for support.

Important notes

  • Do not forward raw MIME, mailbox credentials, provider tokens, or unredacted headers unless an authorized secure support process requests them.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.