Troubleshoot calling and audio
Diagnose calls that fail to connect, ring, record, transcribe, or use the expected microphone.
Steps
- Check the line connection and readiness diagnostics first.
- Confirm native microphone and notification permissions on the current device.
- Test a supported non-emergency destination from a stable network.
- Capture the public call reference, time, direction, and visible error before contacting support.
Important notes
- Do not send carrier credentials, raw webhook payloads, recordings, or provider media URLs in a support request.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.