Set up Voice AI answering and business hours
Configure after-hours or assisted answering with a greeting, schedule, and human handoff.
Steps
- Open Voice AI answering settings and select the line.
- Choose the answering mode, write a clear greeting, and set business hours in the intended time zone.
- Select valid teammate handoff targets and review what happens when nobody is available.
- Enable the feature and run test calls during open and closed hours.
Important notes
- Do not promise availability, languages, or outcomes that your staffed handoff path cannot deliver.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.