Search and filter support conversations
Find work by customer, channel, ownership, status, priority, or recent activity.
Steps
- Start with the narrowest queue that could contain the conversation.
- Search using customer-safe identifiers or visible conversation text.
- Apply channel, assignee, status, priority, or tag filters.
- Clear stale filters before concluding that a conversation is missing.
Troubleshooting
- Imported context may be attached to an existing conversation rather than shown as a new thread.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.