Review voicemail, call summaries, and transcripts
Use provider-safe call records to understand and follow up without handling recording URLs.
Steps
- Open the call event in the conversation timeline.
- Review the outcome, duration, voicemail state, summary, transcript, and suggested actions that are available.
- Correct any mistaken interpretation before using it in a customer reply.
- Assign action items or add a concise internal note.
Important notes
- Transcripts and summaries can contain errors. The teammate remains responsible for the final decision and reply.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.