TidyAnswer Help Center

Review escalations and response risk

Work the queue for SLA breaches, due-soon replies, failed delivery, unassigned work, and AI handoffs.

Steps

  1. Open the escalation or response-risk view and sort by severity and due time.
  2. Resolve delivery or assignment blockers before drafting a response.
  3. Read the conversation and any AI handoff summary.
  4. Reply, schedule a follow-up, reassign, or close the issue, then confirm the escalation clears.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.