Reply to an email conversation
Send an email response from the shared support timeline with assignment and delivery visibility.
Steps
- Open the email conversation and read the full thread and customer context.
- Confirm the support sender and recipients shown by TidyAnswer.
- Write or review the reply, then send it from the conversation composer.
- Check delivery status and keep the conversation active until the next action is clear.
Important notes
- Imported Gmail or SMTP sales context can be read-only context; use the channel indicator to confirm whether the thread is a support reply path.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.