TidyAnswer Help Center

Reply inside and outside the WhatsApp customer-service window

Choose a free-form reply or approved template based on the current conversation window.

Steps

  1. Open the conversation and review the displayed 24-hour window readiness.
  2. Inside the window, compose an eligible customer-service reply.
  3. Outside the window, select an approved template that matches the purpose.
  4. Send once and review delivery status before retrying.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.