TidyAnswer Help Center

Plan Help Center categories and articles

Design a customer-centered information architecture before publishing content.

Steps

  1. List the jobs customers need to complete and the failures they commonly encounter.
  2. Create a small set of stable categories based on those jobs rather than internal team structure.
  3. Give each article one primary question, an action-oriented title, and a concise excerpt.
  4. Link related articles and review gaps from search, feedback, and support conversations.

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