Make an outbound call
Call a customer from the selected TidyAnswer line with an idempotent request.
Steps
- Open a customer conversation or the call action and choose the correct business line.
- Confirm the destination and customer context; emergency and short-code destinations are not supported.
- Start the call and allow microphone access in the native app if prompted.
- After the call, review the timeline outcome and add any necessary follow-up.
Troubleshooting
- If the call does not start, verify line readiness, microphone permission, network connectivity, and destination eligibility.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.