Handle incoming calls and missed calls
Answer or follow up on calls that arrive through a TidyAnswer line.
Steps
- Keep notifications and call availability enabled for teammates scheduled to answer.
- Answer from the native app and review the matched customer context.
- If the call is missed, open the resulting call or voicemail item in Inbox.
- Assign the follow-up, return the call, or send an eligible message, then update status.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.