Disconnect a WhatsApp connection safely
Remove one workspace connection after explicit confirmation without assuming the provider account is deleted.
Steps
- Select the exact connection you intend to remove and review its masked identity.
- Confirm that another channel can receive customer follow-ups.
- Enter the required disconnect confirmation and submit once.
- Verify that local connection state and routing are gone from the workspace.
Important notes
- Disconnect removes TidyAnswer's local encrypted credentials and mappings for that connection. It does not automatically unregister the number or delete the Meta business account.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.