Create and manage WhatsApp templates
Prepare policy-compliant message templates for conversations outside the customer-service window.
Steps
- Select the correct connection and choose a template category and language.
- Write the body and components using either positional or named parameters consistently.
- Add representative examples without real secrets or unnecessary personal data.
- Submit for review and monitor approved, rejected, or paused status before sending.
Important notes
- An approved template category remains provider-controlled and may be read-only.
If you still need help
Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.