TidyAnswer Help Center

Connect Facebook and Instagram support

Authorize supported Meta social accounts and route customer conversations into the team inbox.

Steps

  1. Open the Facebook or Instagram channel setup rather than WhatsApp Embedded Signup.
  2. Complete the Social OAuth flow and select the approved page or account.
  3. Confirm connection diagnostics and the target team inbox.
  4. Send an external test message and verify the unified conversation.

Important notes

  • Social OAuth is separate from WhatsApp onboarding.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.