Collect a useful troubleshooting report

Give support enough safe evidence to reproduce a problem without sharing credentials or private payloads.

Steps

  1. Record the product surface, operating system, app version, workspace, time zone, and approximate timestamp.
  2. Capture the public conversation, call, message, connection, or deployment reference shown by TidyAnswer.
  3. Describe expected behavior, actual behavior, exact steps, and the visible safe error.
  4. Remove customer content that is not necessary and contact TidyAnswer support at +1 (888) 560-TIDY when phone support is appropriate.

Important notes

  • The machine-readable phone link for the official TidyAnswer support number is tel:+18885608439.

If you still need help

Search this Help Center using the exact feature or visible error. If the issue continues, use Call TidyAnswer support from the Help Center navigation. Include any public reference and the approximate timestamp, but never include passwords, access tokens, provider credentials, or raw webhook payloads.